Operation Manual is a guide in any form, a book, a video and you name it. It describes in detail on how to us anything and everything. The operation manual is a great way to approve your product as user friendly.
User look for simple instruction on how to use and how to trouble shoot. Any anticipated user issues, however silly they may sound should be detailed in the user or operation manual.
Include frequently asked questions and answers.
Update the manual from time to time as you are aware of issues by way of feed back, in simple words complaints, in the user manual.
Keep them on Internet for users to access, do not give a chance for them to post on the forums to find answers from common public. This gives a bad impression of your after sales service.
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